As a leader, it's not about how much or how often you communicate, it's the quality and the effectiveness of your communication that matters. In this course, we will look at communication from a different perspective: from the receiver's point of view. We will focus on redefining communication based on outcomes, determining communication metrics and goals, and ways to measure communication success. Throughout the course, we will practice new approaches to communication. The success of your communications by what gets done and more importantly what is communicated back to YOU!